Reference

Ketentuan Penggunaan Akun liganation

These Terms & Conditions govern every action you take on liganation — from the moment you open your account to every deposit made via DANA, OVO, GoPay or…

Berlaku untuk semua akun IndonesiaMencakup DANA, OVO, GoPay, QRISDiperbarui sesuai kebijakan terkiniAkses bergantung pada hukum lokal

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Ruang Lingkup dan Ketentuan Hukum

liganation Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to all accounts registered with liganation and constitute the entire agreement between you and us. By completing the account-opening process, you confirm that you have read, understood and agreed to every clause on this page. We reserve the right to update

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these terms at any time; when we do, the revised version takes effect immediately upon posting. Continued use of your account after any update is treated as acceptance of the new terms. All financial activity on your account — including deposits via DANA, OVO, GoPay and
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QRIS — is subject to the prevailing version of these terms. Your eligibility to hold an account depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Cara Menghubungi Kami Terkait Ketentuan Ini

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied to your account incorrectly, reach out to our support team directly.

Live Chat Start a live chat session from any page on liganation between 08:00 and 24:00 WIB. Our team can walk you through any clause, account restriction or terms-related hold on your account in real time.

Email Support Send a detailed message to our support email address for formal terms queries, including account disputes and requests to review how a specific clause was applied to your transaction or account.

Telegram Our Telegram channel is active during the same hours as live chat. It is well-suited for quick questions about how a term applies to your current account situation, including payment method conditions.

KEAMANAN DAN KEPERCAYAAN AKUN

Cara Kami Mengelola Data dan Keamanan Akun

Beyond the payment rules, our Terms & Conditions set out how we store your data, when we retain it, and exactly what you can request us to change or remove.

Data Retention

We retain your account data for the period defined in these terms, consistent with our operational obligations. After that period, data is removed on a scheduled cycle. You can ask us what we hold at any time.

Cookie Policy

Cookies on liganation are used solely for session management and account authentication. No third-party advertising cookies are placed without your acknowledgement, as stated in the cookie clause of these terms.

Account Security

Session tokens expire automatically after inactivity, as set out in our security clause. If we detect an unusual login from a new device — including a new phone in Yogyakarta — we send you a verification prompt before proceeding.

Data Access Requests

You have the right to request a full copy of the personal data we hold on your account. Submit the request through email support and we will respond within the timeframe specified in our terms.

Correction Requests

If any personal detail on your account is incorrect — including your registered name used for DANA or OVO verification — you may request a correction by contacting support with supporting identity documentation.

Dispute Resolution

Any dispute arising from these Terms & Conditions should first be raised through our live chat or email channel. We aim to acknowledge all formal disputes within 24 hours and resolve them within five working days.

Pertanyaan Seputar Syarat dan Ketentuan

Below are the questions we hear most often about our Terms & Conditions — from how updates are communicated to how you can request changes to your account data. If your question is not covered here, the support channels described above are the quickest route to a specific answer.

These terms take effect the moment you complete the account-opening process on liganation. By activating your account, you confirm acceptance of the current version of these terms and all clauses within them.

When we revise these terms, the updated version is posted on this page immediately. We also send a notification to your registered contact details. Continuing to use your account after the update confirms your acceptance of the new version.

The core terms apply equally regardless of whether you use DANA, OVO, GoPay or QRIS. However, each payment method has specific transaction-limit and verification conditions that are referenced within the relevant payment clause of these terms.

Yes. You can submit a data-access request via our support email at any time. We will respond with a full copy of the personal data your account holds, within the timeframe specified in our data-retention clause.

Contact our support team through live chat or email and describe the specific clause you believe was applied incorrectly. We will review the case and provide a written response within five working days, as defined in our dispute clause.

Account eligibility and access to certain features depend on local law. We recommend reviewing the jurisdiction clause in these terms to understand how your specific location in Indonesia may affect the features available to your account.

Submit a correction request through email support and include a valid identity document showing the correct information. We will update your account record within the processing timeframe stated in the data-management clause of these terms.

Ketentuan Penggunaan Akun liganation

Cara Menghubungi Kami Terkait Ketentuan Ini

Cara Kami Mengelola Data dan Keamanan Akun

Data Retention

Cookie Policy

Account Security

Data Access Requests

Correction Requests

Dispute Resolution

Pertanyaan Seputar Syarat dan Ketentuan

01 When do these Terms & Conditions take effect on my account?

02 How will I know if the Terms & Conditions have been updated?

03 Do the terms apply differently depending on which payment method I use?

04 Can I request a copy of my personal data held by liganation?

05 What happens if I disagree with how a term has been applied to my account?

06 Is my account access affected by my location in Indonesia?

07 How do I request a correction to my account details?

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