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How we keep your account and data safe on liganation

We operate under the laws where local law permits, and we're transparent about how we handle your personal information, deposits and withdrawals.

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liganation How we keep your account and data safe on liganation
REACH OUR LEGAL TEAM

How to contact us about legal questions

Our legal and compliance team is available to answer questions about your account rights, data requests, and how we handle your personal information.

Live Chat Support Open the chat widget in the bottom right of the lobby and ask for our legal support team. Available during all lobby hours, five days a week. Select English language to speak with an agent trained in data and account policy.
Email for Data Requests Send a formal data-access or deletion request to our legal inbox. Include your account email, player ID and a clear description of your request. We reply within five business days with next steps or your data file.
Account Settings — Your Rights Go to Settings > Legal and Compliance to view your active policies, submit a data request form, or withdraw consent to marketing emails. Changes take effect immediately on your account.
PROTECTING YOUR INFORMATION

How we handle your data and account security

Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted from your device to our payment processor.

Encryption in Transit

All DANA, OVO, GoPay and QRIS transactions use SSL 256-bit encryption between your device and our payment gateway. Your card or wallet details are never stored on our servers after the transaction completes.

Withdrawal Verification

Before we send money back to your account, we verify your identity and send a one-time confirmation code to your phone. This protects you against unauthorized withdrawals if someone accesses your email.

Session Timeout

Your login session expires after 30 minutes of inactivity. Log in again on any device and your session resets. This reduces the risk of unauthorized access on shared devices or public computers.

Data Retention

We keep your account, transaction history and payment details while your account is open. After closure, we retain records for three years where local law requires; non-essential personal data is deleted within 90 days.

Breach Notification

If we discover unauthorized access to your data, we notify you by email and phone within 24 hours. We'll outline what happened, what data was affected and steps you should take to protect your account.

Cookie Control

We use cookies to keep you logged in and track your lobby activity to improve your experience. You can disable cookies in your browser; essential login cookies cannot be switched off without losing account access.

Frequently asked questions about liganation legal policy

We collect your name, email, phone number, date of birth and payment details to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, handle withdrawals, and meet local anti-money-laundering rules. We do not collect gaming history or behaviour data beyond what's needed to process your bets and payouts. You can request a full list of data we hold at any time through Settings > Legal and Compliance.

Yes. You can request deletion of non-essential data (marketing preferences, cookies, tracking IDs) immediately through your account settings. Legally required records — your name, ID, account email, transaction history and payment details — must be kept for three years where local law requires. We delete those after the retention period ends or when your request aligns with local regulations.

We retain your account record and transaction history for three years after closure to comply with anti-money-laundering regulations where local law permits. We delete your password, session tokens and marketing preferences within 90 days. You can request earlier deletion of specific data; we'll honor it unless local law requires us to keep it longer.

No. We do not sell or share your personal data with other companies for marketing or profit. We share payment details with our payment processors (DANA, OVO, GoPay and QRIS operators) only to complete your transaction. We may disclose data to legal authorities or regulators where local law requires. Your data stays with us; you control who can access it.

Every withdrawal requires two-step verification. First, you confirm your withdrawal amount in your account dashboard. Second, we send a one-time code to your registered phone number. Only after you enter that code do we process the payout. This protects you if someone gains access to your email but not your phone.

Report it immediately to our live chat or email. We'll freeze your account pending review, change your password, and ask security questions to confirm your identity. We log all access attempts; if we spot unauthorized login, we'll notify you and ask you to update your security settings. Most suspicious-activity reports are resolved within two hours.

We use cookies to keep you logged in, remember your preferences, and track how you use the lobby so we can improve it. You can disable non-essential cookies in your browser settings. Essential cookies (login, security) cannot be disabled without logging you out. If you disable cookies, your account may not function properly and you'll need to log in every visit.

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