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How liganation Protects Your Personal Data

At liganation, your personal data is collected only for the purpose of running your account, processing deposits via DANA, OVO, GoPay, or QRIS, and keeping your sessions secure.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment data handled separatelyYou can request data deletion at any timeNo data sold to third partiesIndonesia-specific data retention rules applied

Explore the Lobby Read FAQ

What Data We Collect and Why

liganation Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, device identifiers, and payment-method references — for example, the masked wallet ID tied to your DANA or OVO transaction. We record your deposit and withdrawal history as required for account reconciliation, but we do not

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store full payment credentials. IP addresses and session logs are retained for fraud detection and are deleted after 180 days. Access to your account data and the services described in this policy depends on local law. We do not share identifiable data with advertisers; we share
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only what is legally required with payment processors such as GoPay and QRIS operators to complete your transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or delete the personal data we hold about you, our privacy support team is ready to assist.

Live Chat Start a live chat session directly from your account dashboard. Our privacy-trained agents are available 08:00–23:00 WIB every day to handle data-access and correction requests in real time.

Email Support Send your formal data request to our privacy inbox. We aim to confirm receipt within four hours and resolve deletion or correction requests within two business days of identity verification.

WhatsApp Message our WhatsApp support line for quick questions about what data we hold. Available 08:00–23:00 WIB; complex requests are escalated to the email team with a reference number provided to you.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

Our data-handling practices are built around six concrete commitments that cover everything from how cookies work on your device to how long we keep your withdrawal records.

Cookie Control

We use session cookies to keep your lobby state and preference cookies to remember your language setting. You can clear or block non-essential cookies through your browser settings at any time without losing your account access.

Payment Data Isolation

Your DANA, OVO, GoPay, and QRIS transaction references are stored in a separate encrypted ledger, isolated from your game-history logs. Neither set is accessible to customer-facing staff without a formal internal request.

Account Security Layer

Every account login triggers a device-fingerprint check and, where enabled by you, a one-time PIN sent to your registered mobile number. Unrecognised device logins are flagged and held for your manual approval.

Retention Schedule

Game-session logs are kept for 90 days, payment transaction records for 365 days as required for financial reconciliation, and IP logs for 180 days. After these periods, data is permanently deleted from our servers.

Third-Party Disclosure Rules

We share data with third parties only when a payment processor such as GoPay or a QRIS operator requires it to settle a transaction, or when disclosure is legally compelled. We do not sell, license, or barter your data.

Your Right to Request Changes

You may request a full export of your personal data, ask us to correct inaccurate records, or submit a deletion request at any time via email or live chat. Requests are actioned within two business days of identity verification.

Common Questions About Your Privacy at liganation

Below are the questions we receive most often about how we handle personal data, what rights you hold, and how to act on those rights. If your question is not listed here, contact our privacy team via live chat or email between 08:00 and 23:00 WIB any day of the week.

We collect your name, email address, mobile number, and device identifier at registration. When you make a deposit via DANA, OVO, GoPay, or QRIS, we also record a masked transaction reference — never your full payment credentials or PIN.

Payment transaction records are retained for 365 days after account closure for financial reconciliation. Game-session logs are deleted after 90 days and IP logs after 180 days. After those periods, all personal data is permanently removed from our systems.

Yes. Send a data-export request to our privacy email inbox or raise it through live chat. We will verify your identity and deliver a structured export of all data we hold on your account within two business days.

We do not share your data with advertisers. The only third parties who receive any portion of your data are payment processors — GoPay, QRIS operators, DANA, OVO — and only the transaction reference required to settle your specific payment.

Submit a deletion request via email or live chat, available 08:00–23:00 WIB. After identity verification, we will delete your data within two business days and send you a confirmation. Some records may be retained where local law requires it.

We use session cookies for lobby continuity and preference cookies for language settings. You can block or delete non-essential cookies in your browser settings at any time. Blocking session cookies may affect how your account dashboard loads.

Yes, this policy applies to all account holders accessing liganation from Indonesia. Whether specific services or data-handling provisions apply to you depends on local law. Our privacy team can clarify your rights under applicable Indonesian regulations on request.

How liganation Protects Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Keep Your Account Data Safe

Cookie Control

Payment Data Isolation

Account Security Layer

Retention Schedule

Third-Party Disclosure Rules

Your Right to Request Changes

Common Questions About Your Privacy at liganation

01 What personal data does liganation collect when I open an account?

02 How long does liganation keep my data after I close my account?

03 Can I request a full export of the data liganation holds about me?

04 Does liganation share my data with advertisers or third parties?

05 How do I ask liganation to delete my personal data?

06 What cookies does liganation use and can I turn them off?

07 Does this Privacy Policy apply to me if I am in Indonesia?

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